SMG Forum 2018

March 7–9    Four Seasons    Las Vegas REGISTER NOW

exclusive
networking

interactive
workshops

incredible
location

business-changing insights

speakers

Hear from the change agents shaping the world’s most disruptive brands

chip
conley

Airbnb Strategic Advisor
Author + Speaker

Frances Frei

Uber SVP of Leadership + Strategy
Harvard Professor
CX Visionary

Denny
Post

CEO
Red Robin

Steve
Barbarick

President
Tractor Supply Co.

Diana
Kander

Entrepreneur
Author
Business Innovator

Tom McLaughlin

Director, Operations Innovation & Engineering
Coffee & Bagel Brands

[co-presenter]

Matt
Oddo

Director
HR Technology
Tractor Supply Co.

[co-presenter]

why attend

Networking

Our 250+ attendees are all top-level executives like you from big international brands. Forum offers an intimate setting for sharing, and it's the top reason executives attend again and again.

Workshops

Small-group roundtables and workshops let you get hands-on and dive deep to learn real, business-changing insights you can’t get anywhere else.

Speakers

Learn what it takes to create incredible experiences from people who’ve done it. Hear from engaging keynote presenters and real SMG clients to gain insights both big and small.

10+


speakers

6

workshops

250+

Attendees

80+

Brands

hotel


Enjoy an amazing discount at the Four Seasons Hotel Las Vegas

Four Seasons
Las Vegas

3960 Las Vegas Boulevard South
Las Vegas, Nevada 89119
$249/night + tax if booked by February 12

Take $100 off your total registration when you book at the Four Seasons through our registration site.

REGISTER

Agenda

Event at a glance

Wednesday
March 7

Golf
Bali Hai Golf Club

Welcome reception

Thursday
March 8

Insights | Andy Fromm + Diana Kander

Keynote | Chip Conley

Client speaker | Steve Barbarick

Top Partnership Insights awards

Client speaker | Denny Post

Workshops + roundtables

Party by the pool | Cirque du CX

Friday
March 9

Innovation roadmap

Top Partnership Insights awards

Client speaker

Keynote | Frances Frei

STRATEGIC WORKSHOPS

Three days of data-driven truths that shape your brand’s trajectory

Go beyond the door:
Get more from contact center + social feedback

Turn up: Accelerate results with a top-down engagement strategy

The art of getting to action: Hear secrets from Einstein Bros. for winning with buy‑in

The money behind the metrics: Ways to showcase CX program value

Get more from your customer data: Real estate, marketing, operations, + beyond

[presented by Buxton]

From Y to Z: Learn how Tractor Supply maximizes results from a younger workforce

Registration


See you in Vegas!
Registration closes Wednesday, February 28

 

SMG CLIENTS

$999

REGISTER

NON-CLIENTS

$1,199

REGISTER
 

2017
Highlights

Check out
the Forum 2017
highlights reel.

“I love attending Forum. I get a lot out of it. It’s important at times throughout the year to really re-immerse yourself in the world of the customer experience and get inspiration to take back to your day-to-day job.”
  • Kara Harding, VP, Consumer Insight + Analytics, TJX Companies
“My favorite thing about the SMG Forum, and it’s been said by a lot of people, is the real networking opportunities. I find it a real learning experience that helps to build our know-how.”
  • Andy Waite, Chief Compliance Officer, Yum!

Sponsors


Thank you to our 2018 sponsors

Platinum
Gold
Silver

Questions


Contact Katie Johnson:
816.673.7016  |  katherinejohnson@bishopmccann.com

How much does SMG Forum cost?

SMG Clients:
$799 through January 1, 2018
$999 after January 1, 2018

Non-Clients:
$999 through January 1, 2018
$1,199 after January 1, 2018

When does registration close?

Registration closes on Wednesday, February 28, 2018.

How do I know if I am registered?

Your registration is not valid until you have successfully completed the entire process and received a printable confirmation page and an email confirmation.

What if I need to cancel my registration?

Cancellation Policy - The Forum registration fee will be refunded in full if cancellation is received in writing by Monday, February 26, 2018. Written cancellations should be sent to Katie Johnson at katherinejohnson@bishopmccann.com.

What is the hotel address?

Four Seasons Hotel
3960 S Las Vegas Blvd
Las Vegas, NV 89119
USA
702.632.5000

What room rate will I receive?

SMG is guaranteed a group rate of:
$249/night + tax until February 12
$100 discount if booked during event registration

How far is the Four Seasons from the airport?

From McCarren International Airport:

3.2 miles

10 minutes
What should I wear?

Business casual attire is appropriate for all events.

What if I have more questions?

Katie Johnson
816.673.7016
katherinejohnson@bishopmccann.com