INNOVATE WITH PURPOSE
SMG FORUM 2019  |  March 4 – 6
Four Seasons Resort Orlando

REGISTER

VISIONARIES

HEAR FROM BUSINESS INNOVATORS + CX PROS AT THE FOREFRONT OF THE INDUSTRY. Roll over speakers to learn more.

Jonah Berger

HUMAN BEHAVIORIST
WHARTON SCHOOL PROFESSOR
BESTSELLING AUTHOR

Identify the driving forces behind your daily choices + capitalize on these invisible influences.

Amy Webb

QUANTITATIVE FUTURIST
NYU PROFESSOR
DISTINGUISHED RESEARCHER

Rethink risk, forecast what's on the horizon, + create your own preferred future.

Kyle Smith

CEO
Nothing Bundt Cakes

WHY ATTEND

Your brand’s success depends on your ability to envision the future. At Forum 2019 we’ll establish a new vision—for your data, your insights, and the future of customer feedback management.

NETWORKING

Connect with 200 CX leaders from distinguished global brands in a unique, intimate setting.

THOUGHT LEADERSHIP

World-renowned keynote speakers + SMG client presenters will help you transform abstract vision into innovation.

ROUNDTABLES

Share, brainstorm, and collaborate with your peers in small group sessions designed to inspire and drive meaningful discussion.

Agenda

Event at a glance

MONDAY
March 4

[Pre-Conference Experience]
Disney Institute Business
Behind the Magic tour

Welcome reception

Tuesday
March 5

Welcome + insights

Keynote | Jonah Berger

Client speaker

Top Partnership Insights awards

Roundtables

Reception

Wednesday
March 6

Innovation roadmap

Top Partnership Insights awards

Client speaker

Keynote | Amy Webb

DISNEY INSTITUTE

JOIN US FOR AN EXCLUSIVE PRE-CONFERENCE
EXPERIENCE WITH DISNEY INSTITUTE

BUSINESS BEHIND THE MAGIC TOUR


Curious how the magic happens? This exclusive tour provides a rarely seen view of Disney’s behind-the-scene operations. Learn the organization’s state-of-the-art approach to leadership excellence, employee engagement, and quality service.

more info  

HOTEL

ENJOY AN AMAZING DISCOUNT AT THE
FOUR SEASONS RESORT ORLANDO!

FOUR SEASONS RESORT ORLANDO

10100 Dream Tree Boulevard
Orlando, FL 32836

$349/night + tax if booked by February 11

more info  

LEISURE

COME IN EARLY OR EXTEND YOUR STAY AND TAKE ADVANTAGE OF ALL THE FOUR SEASONS ORLANDO HAS TO OFFER

TRANQUILO GOLF COURSE


Play a championship golf course. Contact the pro shop to schedule a tee time.

more info  

SPA + WELLNESS


Get some much needed R&R at the spa, take advantage of the state-of-the-art fitness center, or enjoy the five-acre water park.

more info  

WALT DISNEY WORLD


Enjoy special ticket pricing + exclusive offers to “The Happiest Place on Earth.”

more info  

Registration

 

SMG CLIENTS

$799

through Jan 25

$999

after Jan 25

REGISTER

NON-CLIENTS

$999

through Jan 25

$1,199

after Jan 25

REGISTER
 

Sponsors

Thank you to our 2019 sponsors

Platinum
Silver

FAQs