visionaries
why attend
agenda
venue
transportation
questions

INNOVATE WITH PURPOSE
SMG CLIENT CONNECT
7 NOVEMBER 2019
KIMPTON FITZROY HOTEL
Russell Square, London

REGISTER

VISIONARIES

HEAR FROM BUSINESS INNOVATORS + CX PROS AT THE FOREFRONT OF THE INDUSTRY.

Jonathan MacDonald

Entrepreneur.
Business visionary.
Bestselling author of Powered By Change.

Joshua Coombes

Change-maker.
Social activist.
#DoSomething
ForNothing

Mike Logue, Dreams

CEO.
Retail leader.
Change architect.

Scott Bush, Domino’s

Operations Director.
Global restaurant leader.
Growth strategist.

 


WHY ATTEND

Your brand’s success depends on your ability to envision the future. At Client Connect 2019 we’ll establish a new vision—for your data, your insights, and the future of customer feedback management.

THOUGHT LEADERSHIP

Learn from leaders + innovators who are driving business and cultural change.

CX INSIGHTS

Gain insights from SMG clients who are creating memorable experiences and driving customer loyalty.

NETWORKING

Share + connect with others in an intimate setting (it’s the number one reason attendees return each year).

Agenda

THURSDAY 7 NOVEMBER
Event at a glance

9:00–9:30am

Registration + coffee

9:30am–12:45pm

MORNING
SESSION

Welcome
Keynote | Jonathan MacDonald
SMG technology roadmap
Client speaker

12:45–2:00 pm

Lunch

2:00–5:00 pm

AFTERNOON SESSION

SMG insights
Top Partnership Insights Awards
Client speaker | Mike Logue
Keynote | Josh Coombes

5:00–6:00 pm

Cocktail reception

6:00–8:00 pm

Dinner + networking

VENUE

KIMPTON FITZROY LONDON HOTEL

1–8 Russell Square, Bloomsbury,
London WC1B 5BE, UK

Overlooking one of London’s lovely garden squares in the heart of central London, Kimpton Fitzroy London is perfectly poised to take advantage of the city’s many delights.

VISIT WEBSITE  

TRANSPORTATION

BY RAIL

The London Underground provides quick and easy travel across the capital. Russell Square Underground station (Piccadilly line) is next to Kimpton Fitzroy London and has direct connections to King’s Cross St Pancras station and Heathrow airport, with Covent Garden, Leicester Square, and Knightsbridge a few stops away.

more information  

BY CAR

The nearest car park is at Bloomsbury Square (WC1A 2RJ) or Brunswick Square (WC1N 1AF). Both are inside the London congestion zone, for which a daily charge is made for cars driven between 7am and 6pm, Monday to Friday.

directions to bloomsbury square   directions to brunswick square  

Registration

Client Connect is an exclusive gathering of programme leaders, managers, and executives. This is an invitation-only event and requests for attendance are subject to meeting participation requirements.

REGISTER

Please note

Your registration is not valid until you have successfully completed the entire registration process and received a printable confirmation page and email confirmation.
 

Cancellation policy:

Please submit written cancellations to Kristen Crane at [email protected] by Monday 4 November.

COMMON QUESTIONS

When does registration close?

Registration closes on Monday 4 November 2019.

What should I wear?

Business casual attire is appropriate for all events.

Whom do I contact for questions, comments, or to cancel my registration?

Kristen Crane
[email protected]

Paul Arnhold
[email protected]