OCTOBER 3–5 //


The data is flowing in. The reports are going out. The process might be locked down but our thinking shouldn’t be. At Power User Exchange 2018, we’ll uncover new customer and competitor insights to unlock your next big opportunity.

Collaborate with transformative thinkers

Discover the latest CX innovations + technology

Gain program insights to take back to your team



Best-selling author + digital thought leader

We don’t have a choice on whether we digitally transform—the choice is how well we do it. Leaders in this digital decade are made, not born—fueled by curiosity and driven by innovation. This session will highlight how top-tier organizations convert unstructured data into actionable information. Erik will provide tips and tricks on how to implement current and digital trends for higher productivity and optimal results.


Explore these interactive sessions created to spark your curiosity and get to actionable insights.
Select session title for more information.




Wednesday // October 3

Pre-Event Top Golf Outing

Welcome Reception

Thursday // October 4

8:00AM – 9:00AM

9:00AM – 12:00PM
Keynote + Awards

12:00PM – 1:15PM

1:30PM – 4:00PM
Workshops #1 + #2

Dinner + Entertainment

Friday // October 5

8:00AM – 8:30AM

8:30AM – 12:30PM
Workshops #3 + #4

Food Truck Lunch


SMG has secured a discounted rate at the Hilton President and Courtyard Marriott, both located in Downtown Kansas City. The room block cut-off date is September 3—rooms cannot be guaranteed after that date. You’ll have the opportunity to book the discounted room rate during registration.

Courtyard Marriott Hotel

1535 Baltimore Ave, Kansas City, MO 64108
$189/night + tax

Book it

Event Highlights

“PUX provided me with useful information that I can actually use and take back to my company. The sessions directly addressed our problems around creating action from insights.”

Connect with us

to get information, updates, and announcements about PUX 2018


Power User Exchange is an exclusive gathering of program leaders, managers, and executives. This is an invitation-only event and requests for attendance are subject to meeting participation requirements.

Each registration is $499 (includes conference fees, meals, and materials).



on/before August 1


after August 1


Cancellation Policy:
The Power User Exchange registration fee will be refunded in full if cancellation is received in writing by Monday, September 24, 2018. Written cancellations should be sent to Kristen Crane at [email protected]

Your registration is not valid until you have successfully completed the entire process and received a printable confirmation page and an email confirmation.



What is the cost of SMG Power User Exchange?

The early bird rate is $399 on/before August 1. After August 1, the full rate is $499. Price includes all conference fees, meals, and materials.

When does registration close?

Registration closes on Monday, October 1.

What should I wear?

SMG would like to welcome you to our informal and fun office atmosphere. Business casual attire is appropriate for all events.

Is transportation provided to and from each event?

Most events are walkable from each hotel.

SMG will provide transportation from the morning session venue (Gallery Event Space) to the SMG office and back to your hotel. You will receive a full transportation schedule closer to the event date.

Should you need transportation to and from the airport, please reach out to your project team.

How far are the hotels from the Kansas City airport and is transportation provided?

Both hotels are 20 miles from Kansas City International Airport (MCI), and the drive takes approximately 25 minutes in typical traffic conditions. There is no formal shuttle transportation arranged for the airport commute. However, as you’re our guests in Kansas City, your project team is happy to assist with any transportation needed during your stay. Please contact them for details.

What if I have more questions?

Contact Kristen Crane:
[email protected]