2018 SMG Client Connect //
15 November //


The data is flowing in. The reports are going out. The process might be locked down but our thinking shouldn’t be. At Client Connect 2018, we’ll uncover new customer and competitor insights to unlock your next big opportunity.

Collaborate with transformative thinkers

Network + share with
industry peers

Gain programme insights to take back to your team


Rory Sutherland

Vice Chairman at Ogilvy Group UK + consumer behaviour expert

Rory Sutherland is executive creative director of the Ogilvy Group UK and tech columnist of The Spectator. His early insight into technology and the future of advertising carved him the reputation of being ahead of the curve and powered his rise in the digital world. The educator, author, and TED speaker will impart his extensive wisdom on customer perception.

Client Speakers

Stuart Livingstone

Operations Director, Pets at Home

David Manly

Head of Business Insight, Nando’s


Spark your curiosity at these collaborative roundtables where you’ll share programme challenges and brainstorm solutions with industry peers.

  • Exploring retail trends
  • Exploring restaurant trends
  • New programme tips + tricks (years 1-3)
  • Overcoming mature programme challenges
  • Survey best practices
  • Taking action on insights
  • Best practices for field engagement


First Half

9:00 AM – 9:30 AM

9:30 AM – 11:30 AM
Client speaker
Keynote | Rory Sutherland

12:00 PM – 1:00 PM
Roundtable 1

1:00 PM – 2:00 PM

Second Half

2:00 PM – 3:00 PM
Roundtable 2

3:00 PM – 5:00 PM
SMG tech roadmap
Client speaker
Top Partnership Insights Awards

5:00 PM – 6:00 PM
Cocktail reception

6:00 PM – 8:00 PM
Dinner + networking

2017 Highlights

Connect with us

to get information, updates, and announcements about PUX 2018


The May Fair Hotel

Stratton Street, Mayfair, London, W1J 8LT

The May Fair Hotel is set in the heart of one of the most sought-after addresses in the world. Perfectly located close to Buckingham Palace, Bond Street’s exclusive boutiques, and Berkeley Street’s famous restaurants, the hotel is moments from Green Park tube station.



Green Park on the Piccadilly, Victoria, and Jubilee lines. The Piccadilly line provides a direct link to Heathrow Airport.


Fast track trains can be used for a quicker journey to and from the following airports into London:

  • Heathrow Express from Paddington Station. Journey time takes approximately 15 minutes.
  • Gatwick Airport Express from Victoria Station. Journey time takes approximately 30 minutes.


The nearest NCP car park located in Carrington Street with an exclusive offer for guests who self car park or choose valet car parking.


Client Connect is an exclusive gathering of programme leaders, managers, and executives. This is an invitation-only event and requests for attendance are subject to meeting participation requirements.

Please submit written cancellations to Kristen Crane at [email protected] by Monday, 12 November.

Please note: Your registration is not valid until you have successfully completed the entire registration process and received a printable confirmation page and email confirmation.



When does registration close?

Registration closes on Monday 12 November 2018.

What should I wear?

Business casual attire is appropriate

Whom do I contact for questions, comments, or to cancel my registration?

Contact Kristen Crane: | [email protected]